Q: What are you currently accepting?
A: We accept items in season and in style– Fall & Winter: August through January, Spring: February through April, Summer: April through July. For an item to be accepted it must be in excellent condition (no stains, rips, or otherwise visible wear), it must have been manufactured within the last 2-4 years, and it must be a label we know we can sell (think: higher end department store labels and specialty boutique labels). Most importantly, no faux or designer copied goods of any kind.
Q: What are your best-selling labels?
A: Chanel, Tibi, Trina Turk, Milly, Tory Burch, St. John, Eileen Fisher, Worth, Kate Spade, Louis Vuitton, J. Crew, Shoshanna, Karlie, Cole Haan, Micheal Kors, Diane von Furstenburg, Lilly Pulitzer, Joes Jeans, BCBG, Theory, Anthropologie, Ella Moss, Coach, Seven, Citizen of Humanity, Tiffany & Co., Tahari, David Yurman.
Q: Do you accept vintage items?
A: No. As much as we admire the vintage look, our shop is focuses on new or next to new designer pieces. Over 1/3 of our items come in "new with tags" and are current style.
Q: Does my credit ever go away?
A: No. We manage our accounts electronically and the record of what you've made by recycling your closet never goes away. We email consignors when an account has $25 or more to let the consignor know of any activity on the account. Checks are typically printed once a month for any account that has accrued $25 or more. But, feel free to call and check on your account at anytime, and any other checks can be written upon request or at the end of a consignment period.
Q: What happens to my items after the 60 days?
A: We donate items that have not sold to a charitable organization (Safe Harbor) at the 90-day mark. We also offer to return any unsold items after the 60 day consignment period. All items requested for return must be picked up within 30 days after the consignment period has ended. As a courtesy, we email you a reminder your unsold items are available for pick up. However, it is the consignor's SOLE responsibility to pick up any unsold items within the 30 day grace period after the consignment period has ended. Any items not picked up within that time will be donated to Safe Harbor. If you'd like, we can provide you with a receipt of your donation for tax purposes.
Q: Can you help me put together an outfit?
A: Yes! We love putting together your wardrobe from every day needs to special occasions. And for those too busy to shop, we're happy to load a dressing room with your style, size and needs so you don't have to sort through it yourself. All you need to do is ask!
Q: Are there any brands or items you do not accept?
A: Unfortunately, in an effort to provide our customer with the finest designer pieces and shopping experience, we do not accept the following brands:
Ann Taylor LOFT
Lord and Taylor
New York and Company
St. John's Bay
We also do not accept these items: